Acts as the point of contact with existing customers, answering questions and increasing client satisfaction to build long-term relationships.
High Point, NC
Salary & Commission
Bachelor's Degree / Experience
The Account Manager for Target Accounts will act as the point of contact with existing customers, answer their queries and increase client satisfaction, coming up with effective solutions and working toward achieving goals. You will use your communication skills to identify and address clients’ needs while representing our company in a positive way. Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives. This role will be accountable to a renewal rate of managed accounts and an expanded scope of growth component. There will be an additional financial goal in place for new account acquisitions.
Gather information on assigned clients (e.g. company size, needs and pricing plans)
Contact clients to understand their requirements and work on a sales plan
Provide after-sales support to retain customers
Ensure prompt and accurate answers to clients’ queries
Build strong client relationships, through regular communication
Report on the status of accounts
Suggest company products/services that maximize client satisfaction
Communicate product and pricing details clearly
Coordinate with Account Executives and Account Managers to create customized sales plans for key clients
Promote new products/services to existing customers
Ability to interact and represent company in a professional manner
Ability to interact and coordinate with sales team to drive success
Ability to travel as necessary
Flexibility to work overtime as required
Proven work experience as an Account Manager or relevant sales role
Experience with CRM software (e.g. Salesforce)
Understanding of sales principles and ability to deliver excellent customer experience
Strong (verbal and written) communication skills with an ability to build relationships
Effective presentation and negotiation skills
High degree of professionalism
Good time-management skills with a problem-solving attitude
BS degree in Business Administration, Marketing or relevant field
Along with a competitive base plus commission pay structure, we offer all employees comprehensive benefits including healthcare, dental, disability insurance, retirement plan, vacation, company provided cell phone, laptop and car allowance for company vehicle or mileage.
Questions? Contact us!
USPS: Envirotrol Jobs, Attn: HR, 250 Swathmore Avenue
High Point, NC 27263
Fax: (336) 272-4162