Envirotrol is seeking a Service Coordinator for our branch in High Point, North Carolina. In this role you will collaborate closely with customers, the sales team, and the service department. You will manage customer requests, coordinate documentation/notifications with the service department, ensuring customer satisfaction is achieved.

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Why Join Us:

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At Envirotrol, we are focused on our people, our culture, and our business. We are growing and hiring great people like YOU to support that growth. We provide HVAC service maintenance and optimize building performance for our customers by developing and installing building controls systems, offering ongoing maintenance, and equipment replacement. We would love you to join our team and continue our mission of excellent customer service and optimal building performance.

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What We Will Offer You:

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• Weekly Pay at competitive wages based on experience

• Paid Vacation

• 401(k) plan with a generous company match

• Excellent Medical, Dental, Vision, and RX drug insurance

• Life and accidental death insurance

• Short and Long-Term Disability insurance

• Employee Assistance Program & Employee Discounts

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Responsibilities:

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• Maintain frequent contact with customers who have service needs/opportunities

• Identify customer concerns and act as liaison with the service department

• Develop credibility, loyalty, trust, and commitment through relationship building

• Utilize North Boundary to provide account status and activity on customers via “CASES”

• Maintain an active log of existing service contracts and monthly billings to assist management in revenue forecasting

• Order parts and renew contracts

• Job setup/scheduling/technician time tracking via COINS

• Process purchase orders and reconcile purchase order log

• Track past-due invoices along with customer contact to rectify accounts receivable

• Administrative duties as required

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Education & Experience:

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• 5 years of experience in HVAC Service preferred

• 4-year College Degree preferred

• Strong Excel, Microsoft Office skills

• Experience with CRM/sales software & Building Automation Controls preferred

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Job Requirements / Special Skills:

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• Strong interpersonal and customer service skills

• Excellent organizational and time management skills

• Excellent written and verbal communication skills

• Ability to write reports and business correspondence

• Ability to work independently as well as part of a team

• Excellent critical thinking and problem solving skills

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Job Type: Full-time

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Benefits:

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• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Employee discount

• Flexible spending account

• Health insurance

• Life insurance

• Paid time off

• Referral program

• Retirement plan

• Vision insurance

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Schedule:

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• 8 hour shift

• Monday to Friday

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Ability to commute/relocate:

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• High Point, NC 27263: Reliably commute or planning to relocate before starting work (Required)

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Experience:

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• Microsoft Excel: 3 years (Preferred)

• HVAC Service: 5 years (Preferred)