Service Coordinator

The Service Coordinator manages customer requests, coordinates documentation and notifications to the Service Department ensuring customer satisfaction is achieved.  The Service Coordinator will be responsible for clear and frequent communication and coordination with Sales team and Service Department. This individual is an essential part of and should be the first touch point for our customers and will set the tone for their experience.

Company:

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Salary:

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Envirotrol, LLC

Full-Time

Service 

Experienced

Raleigh, NC

Salary

1 year

Bachelor's Degree / Experience

Responsibilities

  • Executes and maintains frequent contact with customers who have service needs/opportunities

  • Actively listens, probes, identifies customer concerns, and acts as liaison with the Service Department

  • Develops credibility, loyalty, trust and commitment through relationship building. 

  • Utilize North Boundry to provide account status and activity on customers via “CASES.”

  • Develops relationships with internal operations and administrative staff to ensure customer satisfaction, and effectively and efficiently address issues.

  • Coordinates all activities with relevant department managers.

  • Maintain an active log of existing service contracts and monthly billings to assist management in revenue forecasting.

  • Contract renewal

  • Job setup/scheduling/technician time tracking via COINS

  • Process purchase orders and reconcile purchase order log

  • Parts ordering

  • Tracking past due invoices along with customer contact to rectify accounts receivable

  • Administrative duties as required

Key Elements

  • Strong, self motivated work ethic combined with efficient organizational skills along with a dynamic and winning attitude.

  • Provide world-class customer service and create the Envirotrol customer experience. 


  • Interpersonal skills. Ability to communicate professionally with all customers, employees, and all levels of management.

  • Proactive approach and the ability to work independently as well as part of a team.

  • Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment

  • Written and Verbal Communication Skills. Ability to read, analyze, and interpret general business documents. Ability to write reports, and business correspondence.

  • Ability to effectively present information and respond to questions from groups of managers, and clients/customers.

  • Critical thinking and problem solving skills. Ability to identify and assist with problem resolution.

  • Ability to collect data, establish facts, and draw valid conclusions.

  • Must have working knowledge of Microsoft Office applications, experience with CRM/sales software applications a plus.

  • Familiarity with Building Automation Controls is preferred.

  • This position does not allow for remote working opportunites. 

  • Work schedule is Monday through Friday 8am to 5pm, some overtime may be required

Qualifications

  • Strong, self motivated work ethic combined with efficient organizational skills along with a dynamic and winning attitude.

  • Provide world-class customer service and create the Envirotrol customer experience. 


  • Interpersonal skills. Ability to communicate professionally with all customers, employees, and all levels of management.

  • Proactive approach and the ability to work independently as well as part of a team.

  • Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment

  • Written and Verbal Communication Skills. Ability to read, analyze, and interpret general business documents. Ability to write reports, and business correspondence.

  • Ability to effectively present information and respond to questions from groups of managers, and clients/customers.

  • Critical thinking and problem solving skills. Ability to identify and assist with problem resolution.

  • Ability to collect data, establish facts, and draw valid conclusions.

  • Must have working knowledge of Microsoft Office applications, experience with CRM/sales software applications a plus.

  • Familiarity with Building Automation Controls is preferred.

  • This position does not allow for remote working opportunites. 

  • Work schedule is Monday through Friday 8am to 5pm, some overtime may be required

Benefits

We offer all employees comprehensive benefits including healthcare, dental, disability insurance, 401k retirement plan, vacation.

Questions?  Contact us!

Email:  info@etrol.net

 

USPS:  Envirotrol Jobs, Attn: HR, 250 Swathmore Avenue

High Point, NC 27263

 

Fax:  (336) 272-4162

(866) 903-8765

250 Swathmore Ave

High Point, NC 27263

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