Summary

The position will support one or more teams in the North and South Carolina Service department by providing support services across the entire Envirotrol Service Organization. This capacity will facilitate support services to the service leaders, coordinators and accounting department utilizing the existing processes and tools in place today. This position will help facilitate continuous improvement initiatives and be accountable for the successful deployment of strategic projects as part of the organizations growth initiatives.

Responsibilities

• Personally, and through team members to deliver the targets set down in the service and team plans.

• To resolve any service delivery issues within available resources.

• To improve the performance of staff within the assigned department by maintaining communication with staff and providing the appropriate support and guidance.

• To monitor and improve customer satisfaction levels for his/her service. 

• To contribute to the review of Business Support to ensure that the service continues to be efficient and effective and takes into account changing service levels, priorities, policy changes and technological developments.

• To deploy and manage assigned budgets and to take corrective action where appropriate in liaison with their immediate manager.

• To build positive relationships with other staff and colleagues.

• To inform their immediate manager of any changes in the operational environment including customer satisfaction issues.

• To define, agree and deliver business support services within an identified department meeting the individual needs of the operational services covered 

• To ensure that the levels of business support are within business parameters

• To ensure that quality assurance processes are in place and being implemented

• To manage fluctuations in demand within the resources available including responding to emergencies. This will require managing and resolving conflicting operational needs

• To resolve complex and contentious issues to ensure effective business support is maintained

• To ensure that business initiatives are implemented using business support staff as change agents

• To report on the provision of business support services provided by their teams including performance against targets and recommendations for improvement
   

Qualifications

• Proficient with MS Office Excel, Word and Powerpoint

• Financial background

• BA/BS Desired

• 10 Years + Service Experience

• Ability to travel up to 50%

• Service Mobility Tool Experience Desired

• Customer facing experience

• Communication, Writing and Listening Skills

Benefits

Along with a competitive base plus commission pay structure, we offer all employees comprehensive benefits including healthcare, vision, dental, disability insurance, retirement plan, vacation, company provided cell phone and laptop.

Questions?  Contact us!

Email:  info@etrol.net

USPS:  Envirotrol Jobs, Attn: HR, 250 Swathmore Avenue

High Point, NC 27263

Fax:  (336) 272-4162