Projects Business Support Administrator
Supports and delivers a comprehensive and cost-effective business support for one or more operational project teams.
High Point, NC
Bachelor's Degree / Experience
The position will support one or more teams in the North and South Carolina market. The position will support both the Controls and Mechanical Projects department(s) by providing support services across the entire Envirotrol Projects Organization. This capacity will facilitate support to the projects leaders, service/projects coordinators and accounting department utilizing the existing processes and tools in place today. This position will help facilitate continuous improvement initiatives and be accountable for the successful deployment of strategic projects as part of the organizations growth initiatives.
Personally, and through team members, deliver the targets set down in the projects and team plans
To resolve any project delivery issues within available resources
To improve the performance of staff within the assigned department by maintaining communication with staff and providing the appropriate support and guidance
To monitor and improve customer satisfaction levels for his/her projects
To ensure that the projects business continues to be efficient and effective and takes into account changing projects levels, priorities, policy changes and technological developments
To deploy and manage assigned budgets and to take corrective action where appropriate in liaison with their immediate manager
To build positive relationships with other staff and colleagues
To inform their immediate manager of any changes in the operational environment including customer satisfaction issues
To define, agree and deliver business support services within an identified department meeting the individual needs of the operational projects team
To ensure that the levels of business support are within business parameters
To ensure that quality assurance processes are in place and being implemented
To manage fluctuations in demand within the resources available including responding to emergencies. This will require managing and resolving conflicting operational needs
To resolve complex and contentious issues to ensure effective business support is maintained
To ensure that business initiatives are implemented using business support staff as change agents
To report on the provision of business support services provided by their teams including performance against targets and recommendations for improvement
Proficient with MS Office Excel, Word and Powerpoint
10 Years + Projects Administration Experience
Ability to travel up to 25%
MS Project Experience Desired
Customer facing experience
Communication, Writing and Listening Skills
Along with a competitive base plus commission pay structure, we offer all employees comprehensive benefits including healthcare, vision, dental, disability insurance, retirement plan, vacation, company provided cell phone and laptop.
Questions? Contact us!
USPS: Envirotrol Jobs, Attn: HR, 250 Swathmore Avenue
High Point, NC 27263
Fax: (336) 272-4162