Service 

Coordinator 

The Service Coordinator is an integral & dynamic part of our HVAC Service Team and is responsible for supporting the daily operation of our Field Technicians as well as responding to our direct Customer needs.   

Company:

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Department:

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Location:

Salary:

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Education:

Envirotrol, LLC

Full-Time Employee

HVAC Service / Sales

Experienced

Raleigh, NC

Salary 

5+ Years

High School Diploma/Experience

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Summary

Envirotrol is one of the leading industrial HVAC service and controls companies in the southeastern United States. We are growing rapidly and are seeking a skilled Service Coordinator to join our team. In this role you will collaborate closely with customers, the Sales team, and the Service Department. You will manage customer requests, coordinate documentation/notifications with the Service Department, ensuring customer satisfaction is achieved

Responsibilities

  • Executes and maintains frequent contact with customers who have service needs/opportunities

  • Actively listens and identifies customer concerns and acts as liaison with the Service Department

  • Develops credibility, loyalty, trust, and commitment through relationship building

  • Utilizes North Boundary to provide account status and activity on customers via “CASES”

  • Develops relationships with internal operations and administrative staff to ensure customer satisfaction

  • Coordinates all activities with relevant department managers

  • Maintains an active log of existing service contracts and monthly billings to assist management in revenue forecasting

  • Orders parts and renews contracts

  • Job setup/scheduling/technician time tracking via COINS

  • Processes purchase orders and reconciles purchase order log

  • Tracks past-due invoices along with customer contact to rectify accounts receivable

  • Administrative duties as required

Qualifications

  • Strong interpersonal and customer service skills

  • Excellent organizational and time management skills

  • Excellent written and verbal communication skills

  • Ability to write reports and business correspondence

  • Ability to work independently as well as part of a team

  • Excellent critical thinking and problem solving skills

  • Ability to collect data and interpret data

  • Proficiency in Microsoft Office applications

  • At least 5 years of experience in HVAC Service preferred

  • 4-year College Degree preferred

  • Strong Excel, Microsoft Office skills

  • Experience with CRM/sales software applications preferred

  • Familiarity with Building Automation Controls is preferred

Benefits

  • Weekly Pay

  • Paid Time Off

  • Medical, Dental, and Vision Insurance

  • 401(k) with generous company match

  • Flexible Spending Account

  • Short and Long-Term Disability

  • Employee Assistance Program

  • Commitment to Employee Safety

  • Opportunities for Growth & Leadership

Questions?  Contact us!

Email:  info@etrol.net

 

USPS:  Envirotrol Jobs, Attn: HR, 250 Swathmore Avenue

High Point, NC 27263

 

Fax:  (336) 272-4162