The Service Coordinator is an integral & dynamic part of our HVAC Service Team and is responsible for supporting the daily operation of our Field Technicians as well as responding to our direct Customer needs.
HVAC Service / Sales
High School Diploma/Experience
Maintain the service technician's daily schedules and dispatch the technicians as service calls are completed. Track and update technician's hours and material used for each service call. Order parts and schedule return trips with customers when parts are in. Maintain customer database with current information. Have clear and concise communications with Department Manager, employees and company customers. Answer phones and make outgoing calls to assist customers with their specific requests and needs.
We are currently searching for a Full-Time Service Coordinator/Dispatcher to be a part of our team. The ideal candidate will be exceedingly reliable with a positive attitude. They will be a thinker and problem solver, be able to work with interruptions yet keep projects on task, someone who can drive processes and make decisions. The specific job functions are varied but will include: answering phones, responding to customer inquiries & service requests, dispatching and scheduling service technicians, organizing service maintenance schedules, creating spreadsheets, entering data, and offering customers the ideal solutions and/or additional products based on their needs.
High school diploma required.
Previous dispatching and/or customer service experience not required but a plus
Ability to handle the urgency of each task, and work in a fast-paced environment required.
Must be detail-oriented with the ability to multi-task.
Must be a team player.
Excellent people skills required.
Positive attitude required.
Must have computer experience (Microsoft Word, Excel, Outlook etc.).
Exceptional phone skills including a pleasant demeanor and desire to provide phenomenal customer service.
Along with a competitive pay structure, we offer all employees comprehensive benefits including healthcare, dental, disability insurance, retirement plan, vacation.
Questions? Contact us!
USPS: Envirotrol Jobs, Attn: HR, 250 Swathmore Avenue
High Point, NC 27263
Fax: (336) 272-4162