
Service
Coordinator
The Service Coordinator is an integral & dynamic part of our HVAC Service Team and is responsible for supporting the daily operation of our Field Technicians as well as responding to our direct Customer needs.
Summary
Envirotrol is one of the leading industrial HVAC service and controls companies in the southeastern United States. We are growing rapidly and are seeking a skilled Service Coordinator to join our team. In this role you will collaborate closely with customers, the Sales team, and the Service Department. You will manage customer requests, coordinate documentation/notifications with the Service Department, ensuring customer satisfaction is achieved
Responsibilities
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Executes and maintains frequent contact with customers who have service needs/opportunities
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Actively listens and identifies customer concerns and acts as liaison with the Service Department
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Develops credibility, loyalty, trust, and commitment through relationship building
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Utilizes North Boundary to provide account status and activity on customers via “CASES”
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Develops relationships with internal operations and administrative staff to ensure customer satisfaction
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Coordinates all activities with relevant department managers
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Maintains an active log of existing service contracts and monthly billings to assist management in revenue forecasting
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Orders parts and renews contracts
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Job setup/scheduling/technician time tracking via COINS
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Processes purchase orders and reconciles purchase order log
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Tracks past-due invoices along with customer contact to rectify accounts receivable
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Administrative duties as required
Qualifications
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Strong interpersonal and customer service skills
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Excellent organizational and time management skills
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Excellent written and verbal communication skills
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Ability to write reports and business correspondence
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Ability to work independently as well as part of a team
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Excellent critical thinking and problem solving skills
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Ability to collect data and interpret data
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Proficiency in Microsoft Office applications
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At least 5 years of experience in HVAC Service preferred
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4-year College Degree preferred
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Strong Excel, Microsoft Office skills
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Experience with CRM/sales software applications preferred
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Familiarity with Building Automation Controls is preferred
Benefits
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Weekly Pay
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Paid Time Off
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Medical, Dental, and Vision Insurance
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401(k) with generous company match
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Flexible Spending Account
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Short and Long-Term Disability
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Employee Assistance Program
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Commitment to Employee Safety
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Opportunities for Growth & Leadership
Questions? Contact us!
Email: info@etrol.net
USPS: Envirotrol Jobs, Attn: HR, 250 Swathmore Avenue
High Point, NC 27263
Fax: (336) 272-4162