Service Manager

Responsibilities
Implements and evaluates area safety needs/requirements to provide feedback and recommendations to service technicians following company safety policies

Accountable for the profit and loss of the performance of the Field Team

Responsible for strategically training and developing HVAC field technicians

Supervises jobs by reviewing technicians' work and accompanying service reports • Provides oversight with branch Service Coordinator in scheduling, organizing, and dispatching HVAC Field Technicians

Represents the company by serving as a direct customer contact and actively contributes to the growth and sustainability of our customer portfolio

Serves customers by answering questions, responding to special requests, and helping them make key buying decisions

Prepares for on-site installations and repairs by proactively anticipating challenges, gathering materials, and coordinating on-site work as necessary

Works effectively within our operating system to pull data for reports, financial performance, forecasting, presentations, and/or special projects

Gathers data and provides cost review in the preparation of quotes for equipment repairs and/or replacement at customers' locations

Reviews service profitability report on a monthly basis to identify services performing below targeted gross margins and identify problems or areas for improvement to initiate appropriate steps for implementation

Other duties as assigned by Branch Manager or as needed by customer requirements

Key Elements
Strong, self motivated work ethic combined with efficient organizational skills along with a dynamic and winning attitude.

Provide world-class customer service and create the Envirotrol customer experience. 


Interpersonal skills. Ability to communicate professionally with all customers, employees, and all levels of management.

Proactive approach and the ability to work independently as well as part of a team.

Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment

Written and Verbal Communication Skills. Ability to read, analyze, and interpret general business documents. Ability to write reports, and business correspondence.

Ability to effectively present information and respond to questions from groups of managers, and clients/customers.

Critical thinking and problem solving skills. Ability to identify and assist with problem resolution.

Ability to collect data, establish facts, and draw valid conclusions.

Must have working knowledge of Microsoft Office applications, experience with CRM/sales software applications a plus.

Familiarity with Building Automation Controls is preferred.

This position does not allow for remote working opportunites.

Work schedule is Monday through Friday 8am to 5pm, some overtime may be required

Qualifications
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required of a Service Manager in the Service Department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Other Requirements:

Abilities:

read, analyze, and interpret complex information

professionally write reports and business

correspondence

effectively present information and respond to questions from internal/external clients o translate detailed instructions into action items

problem-solve using data and analytics

adapts to both individual and team work environment

technological proficiency to include use of operating systems and corresponding internal platforms

ability to maintain urgency, but remain calm and professional when dealing with emergencies o ability to deal diplomatically and communicate effectively with internal and external customers

Valid driver's license

Flexibility to work overtime and occasional weekends (as needed)

Infrequent overnight travel may be required

Professional appearance

Strong interpersonal skills, achievement oriented, self-motivated, and organized

Benefits
We offer all employees comprehensive benefits including healthcare, dental, disability insurance, 401k retirement plan, vacation.