Service Manager

The Service Manager is responsible for the overall business results for their assigned team(s) and for the safety and supervision of Service Technicians who accomplish the repair, retrofit, or replacement of HVAC systems and related controls. Additionally, this role is responsible for the training and development of the team field technicians.

Company:

Status:

Department:

Career Level:

Location:

Salary:

Education:

Envirotrol, LLC

Full-Time

Service 

Experienced

High Point, NC

Salary

Bachelor's Degree / Experience

Responsibilities

  • Implements and evaluates area safety needs/requirements to provide feedback and recommendations  to service technicians following company safety policies 

  • Accountable for the profit and loss of the performance of the Field Team 

  • Responsible for strategically training and developing HVAC field technicians 

  • Supervises jobs by reviewing technicians' work and accompanying service reports • Provides oversight with branch Service Coordinator in scheduling, organizing, and dispatching HVAC  Field Technicians 

  • Represents the company by serving as a direct customer contact and actively contributes to the growth  and sustainability of our customer portfolio 

  • Serves customers by answering questions, responding to special requests, and helping them make key  buying decisions 

  • Prepares for on-site installations and repairs by proactively anticipating challenges, gathering materials, and coordinating on-site work as necessary 

  • Works effectively within our operating system to pull data for reports, financial performance,  forecasting, presentations, and/or special projects 

  • Gathers data and provides cost review in the preparation of quotes for equipment repairs and/or replacement at customers' locations 

  • Reviews service profitability report on a monthly basis to identify services performing below targeted  gross margins and identify problems or areas for improvement to initiate appropriate steps for  implementation 

  • Other duties as assigned by Branch Manager or as needed by customer requirements

Key Elements

  • Strong, self motivated work ethic combined with efficient organizational skills along with a dynamic and winning attitude.

  • Provide world-class customer service and create the Envirotrol customer experience. 


  • Interpersonal skills. Ability to communicate professionally with all customers, employees, and all levels of management.

  • Proactive approach and the ability to work independently as well as part of a team.

  • Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment

  • Written and Verbal Communication Skills. Ability to read, analyze, and interpret general business documents. Ability to write reports, and business correspondence.

  • Ability to effectively present information and respond to questions from groups of managers, and clients/customers.

  • Critical thinking and problem solving skills. Ability to identify and assist with problem resolution.

  • Ability to collect data, establish facts, and draw valid conclusions.

  • Must have working knowledge of Microsoft Office applications, experience with CRM/sales software applications a plus.

  • Familiarity with Building Automation Controls is preferred.

  • This position does not allow for remote working opportunites. 

  • Work schedule is Monday through Friday 8am to 5pm, some overtime may be required

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and ability required of a Service  Manager in the Service Department. Reasonable accommodations may be made to enable individuals with  disabilities to perform the essential functions.

 

Other Requirements: 

  • Abilities: 

    • read, analyze, and interpret complex information 

    • professionally write reports and business 

    •  correspondence  

    • effectively present information and respond to questions from internal/external clients  o translate detailed instructions into action items 

    • problem-solve using data and analytics 

    • adapts to both individual and team work environment 

    • technological proficiency to include use of operating systems and corresponding  internal platforms 

    • ability to maintain urgency, but remain calm and professional when dealing with emergencies o ability to deal diplomatically and communicate effectively with internal and external  customers 

    • Valid driver's license 

    • Flexibility to work overtime and occasional weekends (as needed) 

    • Infrequent overnight travel may be required 

    • Professional appearance 

    • Strong interpersonal skills, achievement oriented, self-motivated, and organized

Benefits

We offer all employees comprehensive benefits including healthcare, dental, disability insurance, 401k retirement plan, vacation.

Questions?  Contact us!

Email:  info@etrol.net

 

USPS:  Envirotrol Jobs, Attn: HR, 250 Swathmore Avenue

High Point, NC 27263

 

Fax:  (336) 272-4162